CQC Quality Statement

Theme 4 – Leadership: Learning, improvement and innovation 

We statement

We focus on continuous learning, innovation and improvement across our organisation and the local system. We encourage creative ways of delivering equality of experience, outcome and quality of life for people. We actively contribute to safe, effective practice and research.

COMPLAINTS PROCEDURE

Health and Adult Care Complaints Procedure (opens in Bury Council website)

HOW TO MAKE A COMPLAINT

How to Make an Adult Social Care Complaint (opens in Bury Council website)

ANNUAL REVIEW 

Adult Social Care Annual Complaints and Compliments April 2024 – March 2025 (opens as PDF)

OTHER RELEVANT INFORMATION

Making a Complaint (Local Government and Social Care Ombudsman)

Adult Social Care Resources (Local Government and Social Care Ombudsman)

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Reading Confirmation

  • This form allows Adult Social Care staff to confirm they have read chapters in this APPP. This can be useful for newly employed staff as part of their induction, supervision, CPD and for team discussions for example.

    When you complete and submit the form, the confirmation will be emailed to you at the address provided.

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