CQC Quality Statements
Theme 3 – How the local authority ensures safety in the system: Safe systems, pathways and transitions
We statement
We work with people and our partners to establish and maintain safe systems of care, in which safety is managed, monitored and assured. We ensure continuity of care, including when people move between services.
What people expect
When I move between services, settings or areas, there is a plan for what happens next and who will do what, and all the practical arrangements are in place.
I feel safe and supported to understand and manage any risks.
BURY ADDITIONAL INFORMATION
Contact the Emergency Duty Team on 0161 253 6606 which will take you through to the Council’s 24/7 control room.
CONTENTS
1. Making a Safeguarding Referral to the Local Authority
When a person (either a professional or a member of the public) has concerns that an adult is experiencing or at risk of abuse or neglect but there is no immediate risk of harm, they should make a referral to the local authority referral point the next working day.
However, if the concerns are such that immediate action is required or there is an urgent risk, the local authority’s Out of Hours team (adults) should be contacted. Where there are concerns a crime may also have been committed the police should also be contacted.
Whenever a professional makes a referral, they should record all details on the adult’s case file / record.
2. Taking Immediate Action to Protect an Adult
If a safeguarding alert or referral is received by the Out of Hours team, which indicates an adult is experiencing or at risk of abuse or neglect, and there is an immediate or urgent risk, the worker who receives the alert or referral must take all steps necessary to protect the adult. This includes arranging emergency medical treatment, contacting the police (by telephoning 999) and taking any other action to ensure the adult is safe.
See also Bury Safeguarding Adults Procedures.
3. Case Recording and Handover
Whether or not any immediate action is necessary, the Out of Hours team worker should record the details of the concern/s on adult’s electronic social care record. The worker should pass all necessary information to the relevant team in adult social care before the end of their shift. If the adult is already known to adult social care, the out of hours worker will notify their allocated worker.
See also Case Recording.
